Below are some of the most frequently asked questions about our offers:
I've heard of "free vacations", but there's always a catch. What's the real deal here?
This is the one we hear the most. The simple answer is that most hotels operate with a known vacancy rate. By partnering with us, the hotel resorts are minimizing their vacancies in order to reach their desired goal of full occupancy. Rather than leaving rooms vacant, they would prefer to offer a free room, allowing you to experience their hospitality, restaurants, shops and other conveniences, with the hope that you'll extend your stay for more nights, that you'll refer your friends, and that you'll be a repeat customer.
What does the hotel certificate include?
The hotel certificate includes 3 days and 2 nights of hotel accommodations at the recipient's choice of any one of 60 popular destinations throughout America, Canada and Mexico. Transportation, room taxes, meals, and any other incidental expenses incurred while on vacation are not included.>
Why do you require a $50 deposit?
Hotels plan their occupancy and make every attempt to fill the available rooms. When you commit to occupying a room for 2 nights, the $50 simply guarantees the reservation and the hotel is then committed to holding your room for you. The deposit will be refunded to you upon check-in at the resort property.
Why do you charge for fulfillment and processing?
Your vacation is valued at over $175, The fulfillment and processing fee helps to offset the actual costs of providing you with your certificate and costs that will be incurred throughout the reservation process.
I would like additional night at the property and can I bring my children?
Your certificate is valid for two adults, 21 years of age or older. Up to two children under the age of 18 may stay in their parent's room for $5 per child, per night. If you need additional nights or have a special request your booking agent will work with you to satisfy all of your vacation needs.
What do I get when I send in my money for the $500 LAS VEGAS FUNBOOK?
You will receive well over $500 in free, two-for-one and discount offers for chips, meals, shows, attractions, entertainment and even cash to use at the casinos. The offers will be from many of Las Vegas's best know merchants. They want to give you something just for stopping by. They hope you enjoy their offer and that maybe you will consider returning to them in the future.
What does my Dream Vacation include?
You and up to 3 guests will receive a one bedroom condominium for seven nights and eight days. You will enjoy luxury accomodations at any of our over 1000 world wide locations. Your condominium vacation has a value of $1500 - $2000.
What is your refund policy?
Although we know you will be delighted with your vacation accommodation certificates, if for any reason you are not satisfied we will immediately work to resolve your issues or offer you a full refund. We ask that if you would like a refund that you return all accommodation certificates within 30 days of receiving them. Once we receive the certificates we will issue a full refund to the card you originally placed the order on. Our customer service department may be reached at 800-593-3799.
When and how will I receive my order?
We offer three ways to order your products. The first is through our website and it is the fastest way to expedite shipping of your product. Once you place your order your product will ship by US mail within 48 hours. Generally shipping time is 7-14 days depending upon which province you are located in. You may also mail your order in to our office or call our customer service center at 800-593-3799.